We are committed to ensuring your satisfaction with every purchase. If you receive an item that is defective or damaged, we are here to help. Please review our return policy below:
Eligibility for Returns
- Condition of Returns
- Items must be returned in the same condition as received.
- If the item was received in mint condition, it must be returned in mint condition.
- Any original packaging, accessories, or documentation must be included.
- Photo Documentation
- Clear photographs of the damaged or defective item are required for verification.
- Photos should include:
- The damaged area(s).
- The packaging upon arrival (if applicable).
- Any visible shipping labels or external damage to the package.
- Carrier Insurance Claims
- To process returns and claims efficiently, any requested information for the carrier’s insurance claim must be provided promptly.
- Delays in submitting required details may affect the outcome of your return request.
Replacement or Refunds
- Many of our items are one-of-a-kind, and replacements may not always be available.
- The decision to offer a replacement, repair, or refund is at our discretion, based on item availability and the circumstances of the return.
Process for Returns
- Contact our customer service team within 5 of receiving the item to report the issue.
- Provide the following:
- Order details (e.g., order number, date of purchase).
- Photographs of the item and packaging as specified above.
- Our team will review your claim and provide further instructions for the return process.
Important Notes
- Items that are not returned in the original condition may not qualify for a full refund or exchange.
- We reserve the right to refuse returns that do not comply with this policy.
If you have any questions or need assistance with the return process, please contact us at Treasures@Route66Collectibles.com